Exchange FAQ - Noki Systems Inc.

Benefits

With more theft and vandalism activity, they need a discreet, secure and trackable system.

The app gives real-time updates, easy authorizations, history/receipts and saves you trips to the building. 

Our system tracks non-residents to prevent theft and monitor activity, ensuring a safer environment for everyone. 

Booking a Compartment

  1. Book compartment (Book Tab)
  2. Insert key (Open Tab)
  3. Create authorization (Auth Tab)
  4. Share passcode

Tap ‘Book’ under the Book tab.

It’s found on the actual system at that location. 

Under the Open tab, select your booking and tap ‘Open.’ The request will be sent to the system.

This is your personal code, in case your phone doesn’t have internet connection to tap ‘Open’. 

Don’t share this; it only tracks your use. Create an authorization instead.

Tap your active compartment under the Book tab, then click ‘End Booking’ at the bottom. Make sure to remove all contents first to avoid losing them. Noki is not responsible for any loss.  

Yes, it will auto-renew at the same rate unless you booked for multiple months at which point it will renew monthly at the discounted rate.

Authorizing Users

Tap ‘Authorize’ under the Auth tab.

Use a personal auth for one person using their mobile number and a shared passcode for multiple people, like realtors, healthcare or cleaners. 

Each person must enter their name before opening or returning the key.

The personal auth is sent immediately. For shared passcode, tap ‘Active Passcode’ under auth, click ‘Copy Info’ to save the instructions, and share as needed (e.g., BrokerBay).

  1. Tap ‘Open Compartment’ at the system
  2. Enter the passcode
  3. Enter their name
  4. Tap ‘Open or return key’
  5. Close compartment door

No app is needed! Just follow the screens at the system.

Yes. Keep the door closed to avoid mix-ups. Noki isn’t responsible for lost keys.

Account Settings

Both credit and debit are accepted.

Your privacy is important to us. We use advanced security measures to verify and protect your personal information. Your data is encrypted and securely stored, so you can use our app with peace of mind. Your payment information is managed by Stripe, an industry leader in processing payments. We do not retain your payment information.  

Contact Us

Available from 10:00 - 19:00 EST

Or email us at:

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